A simple process. A serious result.
GoodWell runs the whole engagement cycle for you: delivery, reminders, translation, analysis and the written report. Your part takes about an hour.
Prestige · Employee surveyPrestige · Employee surveyRoster to report in about three weeks.
- Day 0
You share a roster
A spreadsheet of employees with an email address or mobile number. Add department, location, start date or anything else you would like to segment by.
- Weeks 1–2
The survey runs
Every employee receives a personal link by email or SMS in their preferred language. GoodWell sends reminders automatically to anyone who has not responded.
- Week 3
Analysis and report
Our AI classifies and scores every comment, writes the narrative, and the report is reviewed before it is published to your portal and emailed as a PDF.
- Next quarter
Run it again
Each new report compares itself to the last. Over a few quarters you can see which decisions moved the numbers.
Two questions your employees will actually answer.
A 0–10 rating and one open question. It takes a minute on any phone, and because the second question is open-ended, people tell you what matters to them rather than what you thought to ask.
- How likely are you to recommend us as a place to work? on a 0–10 scale.
- What is the primary reason for your score? in their own words.
- Delivered in each employee’s preferred language, with comments translated for the report.
- Email, SMS or both. Reminders are automatic.
- A confidentiality notice on every screen, backed by how responses are stored.
- Enterprise plans can add custom questions for the topics only you would know to ask about.
What we need from you
One spreadsheet. Column names do not matter, we map them.
Required
- First and last name
- Email address and/or mobile number
Optional, for segments
- Department and division
- Location, city, state, country
- Job title
- Start date (for tenure)
- Preferred language
- Preferred channel (email, SMS or both)
Qualitative feedback, measured.
Each comment is split into the topics it raises. Every topic is mapped to one of 15 workplace categories and scored for sentiment from −3 (very negative) to +3 (very positive). Averaged across your workforce, with the share of people mentioning each category, you get a ranked, quantitative view of what your employees wrote.
Everything a leadership team needs, in one sitting.
The same structure every time, so you can go straight to what changed.
In every report
- Executive summary written from every comment
- eNPS, participation rate and GoodWell Score
- Category scores and category summaries
- Company strengths
- Comments that need a leader’s attention
- eNPS distribution and response rate charts
From your second survey on
- Comparison to the previous survey, in words and numbers
- Trend of eNPS, GoodWell Score and participation
- Historical comment review: what persisted, what changed
With segments
- Breakdowns by department, location, tenure or any attribute you supplied
- Full segment reports for any group of five or more
Your portal keeps everything in one place.
Scores, trends, published reports, upcoming surveys and the roster upload for the next one. Add colleagues as contacts so the right people get reports and reminders.
Hear from your whole team in about three weeks.
Your first survey is free. Upload a roster, and GoodWell handles the rest: delivery, reminders, translation, analysis and the report.